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Consumer FAQ's

WHAT IS THE DIFFERENCE BETWEEN AQUALISA DIGITAL AND AQUALISA SMART TECHNOLOGY?

Aqualisa Smart technology connects to your home WiFi, allowing App connectivity, as well as smart home voice activation.

WHICH PRODUCTS UTILISE SMART TECHNOLOGY?

Quartz Blue, Quartz Classic, Quartz Touch, Optic Q, Unity Q and Visage Q

WHICH SMART HOME DEVICES ARE COMPATIBLE WITH THE AQUALISA SMART RANGE?

The smart range is compatible with both Amazon Alexa and Google Home

WHAT VOICE COMMANDS CAN YOU USE WITH MY SMART HOME VOICE ASSISTANT?

"[Smart home device wake word, e.g. "Alexa” “Hey Google!”], tell / ask my shower to turn on / off”

WHAT IS THE DIFFERENCES BETWEEN QUARTZ TOUCH AND Q DIGITAL?

Q Digital is a non-connected product and is not compatible with WiFi, the App, or Alexa. Like Optic Q, it has a colour home screen and is supplied with a 130mm Vita handset and 250mm fixed drencher head.

Quartz Touch has a black and white home screen and is supplied with a 105mm harmony handset and 230mm fixed drencher head.

Quartz Touch and Optic Q have been designed with Aqualisa's well know Exposed Installation Experience in mind. The concealed versions use the same data cable as Quartz Digital, meaning they are retrofittable over Q Digital and historic concealed Quartz products with no visible screw holes.

Both Optic Q and Quartz Touch utilise smart technology

CAN I USE ANY QUARTZ BLUE, QUARTZ CLASSIC OR QUARTZ TOUCH AS A STANDALONE BATH FILL I.E. SINGLE OUTLET (NON-DIVERT)?

"Quartz Classic and Unity Q are available as a bath fill only, however Quartz Blue, Quartz Touch, Optic Q and Visage Q have bath fill options when sold as dual outlet (divert) products.

WHERE SHOULD THE CONTROLLER BE SITED ON THE WALL?

Choose a suitable height so all users can easily see and operate the controller. Some products utilise a proximity sensor to wake the controller, this sensor detects motion from up to 0.5m, directly in front of the device. It is therefore important that the controller is positioned so that it will detect the user approaching and moving away from the shower at 0.5m.

App FAQ's

IS THE APP COMPATIBLE WITH BOTH IOS AND ANDROID OPERATING SYSTEMS?

Yes. It is compatible with iPhone 6 and above and Android.

WHAT ARE THE MAIN FEATURES OF THE APP?

The App can:

  • Turn the shower on and off
  • Set a timer
  • Set the desired outlet
  • Divert to another outlet
  • Set up user profiles
  • Control temperature and flow (available for Quartz Touch only)
  • View the App dashboard which shows the estimated water usage per user and per household
There is an “Aqualisa” tab for customer care and live chat. The smart home device voice commands are also listed on the “Aqualisa” tab.

HOW ARE THE DASHBOARD STATISTICS CALCULATED?

The calculations are based on the following:
Total volume – is based on the average shower flow rate (ranging from 8-12L/min depending on flow setting) multiplied by the duration spent in the shower.
Total duration – is measured by the Aqualisa SmartValve™ from the start time to finish time of your shower.
Total cost – is based on the average energy and water cost across the UK multiplied by the duration spent in the shower.

HOW DO I CONNECT MY SHOWER TO MY WI-FI?
WHERE CAN I GO FOR APP SUPPORT?

For all queries regarding the Aqualisa app, please visit Smart App