Brand New Aqualisa Smart App

Q1) What is the App called?

A1) Our new Aqualisa App is simply called Aqualisa. The icon will look like this:

If you are using the old ShowerMe App, we recommend you download and use the new Aqualisa App instead. You can download the App from the Apple App Store (iOS) and Google Play store (android).

Q2) S1, S2 or S3 only - I'm having issues pairing my iPhone to my shower, what should I do?

A2) This may be due to a failed pairing attempt. To resolve this issue:

1. Turn off the power to the SmartValve
2. Force close the Aqualisa App
3. Open your iPhone's Bluetooth settings menu
4. Press the blue i icon and "Forget this device"
5. Turn on the power to the SmartValve
6. S3 only - press any dial once, to progress beyond the wake up screen
7. Open the Aqualisa App, and reattempt onboarding

Q3) Why can’t I find the App?

A3) If you are unable to find the app, your phone or software may be too old to support it. Please check your phones software meets the requirement shown on the store.

Q4) Can I use the App with all Aqualisa showers? 

A4) The App is designed for use with smart showers with a pink, green or black (from 2026) SmartValve™ only. If your SmartValve™ is orange, black (pre 2017) or grey, it is not compatible with the App.

Please call us on 01959 560010 if you would like to discuss upgrading your model.

Q5) Can I use my ShowerMe account details to log into the new Aqualisa App?

A5) No, as this is a new App you will be required to create a new account. Follow the step-by-step instructions in the app to create an account, set a password and verify your account.

When creating the account, you can still use the same details as you did for the ShowerMe App if they meet the criteria.

Q6) Can I still use the shower if my WiFi is not working? 

A6) You can start/stop your shower without WiFi through the main shower controller in your bathroom, as it is hard wired. To use the App or Google/Alexa voice commands, WiFi is required. 

Q7) How do I connect my Aqualisa Smart shower to the App? 

A7) You can download the app from the Apple App Store (iOS) and Google Play store (android).

Follow the step-by-step instructions in the App to create an account, set a password and verify your account.

Switch off power to your SmartValve for at least 2 minutes, then switch back on.

Locate your WiFi router and make a note of the network name and password.

Follow the on-screen instructions in the App to connect to your WiFi and add your shower.

Q8) Why can't I use my phone number to validate my account?  

A8) Please ensure that the number you are entering starts with a zero, not '+44'". 

Q9) What can I do if I am having issues using or connecting my Aqualisa App?

A9) The new app shows clear step-by-step instructions as you go through the onboarding process.

If you require additional support with either connecting or using the App, please contact our Customer Service Team on 01959 560010.  

Q10) What if I get an error code whilst using the App? 

A10) Please report any errors with the App using the menu at the top right-hand side of the screen within the App. Select ‘Support’ and then ‘Report Error’.

If you prefer to speak to us about any issues, please call our Customer Service Team on 01959 560010.

Q11) Why is my shower showing as offline?

A11) This can occur if the shower has failed to successfully connect to the WiFi network or has lost communication for some reason.  

Check WiFi is available. If so, switch off the power to the shower for 2 minutes, then switch it on again. 

Wait for the controller lights to go off. Close the App and open it again.  

If still showing as offline, please report the error through the Support section of the App menu on the top right-hand side of your App home screen. 

Q12) I am unable to see my network in the App, but I can see it from my phone. 

A12) The shower needs to be on a network that is 2.4GHz band. 

Check that your network is enabled to use 2.4GHz. This band will normally provide you with better WiFi coverage in your house.

If you are unsure which band your network is, please contact your network or router provider. 

Q13) What happens if I change my router or Internet Service Provider?

A13) If you have changed your router or ISP, you will need to delete your shower through the App. Please note that any recorded usage data will be lost when you do this. 

Click ‘+’ from your App home screen to add new shower and follow on screen instructions to onboard to your new network. 

Q14) Why can’t I change the temperature or flow rate using the App?

A14) The App features are determined by the shower model. Please view the App Feature List above. 

Q15) How do I create, add, amend, and delete a routines ?

A15) The profile feature is model dependent. Please view the App Feature List above. 

Q16) Can I set a timer for my shower? 

A16) Yes, a timer can be set between 1 and 20 minutes. The water will switch off automatically at the end of the selected time.

Q17) I have an S1, S2 or S3. What features and customisation options are available, and how do they work? 

A17) For information about our S-range App features please view the comparison table above.

The new Aqualisa App is compatible with iOS and Android operating systems up to three years old.
Please find our full terms and conditions here and our privacy policy here.