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Initially, we would advise to check for an air lock within the pipe work to begin with as this can cause the pump to become noisy. A step by step guide to clear an air lock is available on "how do I clear an airlock?" FAQ above.
If this does not resolve the problem, this could indicate an issue with the product - please call our customer service team on 01959 560010 and select the appropriate option whether in or out of warranty. For further information on warranty periods, these can be found at the bottom of the product registration page - please click here to view this.
Please note: In order to claim under the Aqualisa Warranty, you will need to have registered your guarantee and provide a valid proof of purchase. We are unable to arrange any service call bookings or send free parts until this has been completed. If you have previously done this, you will not need to do this again.