We pride ourselves on our excellent manufacturing standards and engineering innovation. Registering your shower ensures that you are covered and have access to our dedicated UK Customer Care team and specialist engineers.
Increase Your Free Guarantee up to 5 years (product dependant)
Simply by registering you can easily increase your FREE guarantee to 2,3 or even 5 years (dependent on product).
UK Customer Care
Based in Westerham, Kent our friendly team of shower experts are on hand to answer your queries.
Your shower is just as important to us as it is to you and our commitment to rapid response means our team will assist quickly and professionally when you need them the most.
Dedicated Support Engineers
Our team of experienced and qualified shower installers fulfill the Aqualisa Customer Care promise and ensure that our reputation for both quality and service is maintained at all times.
Please note that the Guarantee periods offered depend upon your product. Check below for the guarantee period that you can register for.
Proof of Purchase is required to make a claim under the guarantee even if you have registered your product, this should be attached when registering your product or provided when your claim is made.
All shower heads, hoses, retro shelf, handset holders and accessories are covered for two years only regardless of shower.
We reserve the right to send parts only.
The product should be installed in accordance with the installation guide provided. Failure to do so may invalidate the guarantee
Aqualisa products are supplied with a manufacturers guarantee. If a defect attributable to faulty design, materials or workmanship should arise with the product during the guarantee, the unit will be repaired or replaced at our discretion, free of charge
Guarantee only applies to showers installed in the UK and Southern Ireland
Replacement parts will be covered for the duration of the original product guarantee.
What is not covered :
Reimbursements for replacement products and associated costs will not be made
Products purchased through private sellers on auction or second-hand websites
Accidental damage or breakage
Installer faults or any non-product related faults
Please note that any product used in a non-domestic application is covered by a one-year guarantee period only.