Register your Shower Guarantee

Why register your shower?

We pride ourselves on our excellent manufacturing standards and engineering innovation. Registering your shower ensures that you are covered and have access to our dedicated UK Customer Care team and specialist engineers. 

Increase Your Free Guarantee up to 5 years (product dependant)

Simply by registering you can easily increase your FREE guarantee to 2,3 or even 5 years (dependent on product).

  UK Customer Care

Based in Westerham, Kent our friendly team of shower experts are on hand to answer your queries.

  Rapid Response

Your shower is just as important to us as it is to you and our commitment to rapid response means our team will assist quickly and professionally when you need them the most. 

  Dedicated Support Engineers

Our team of experienced and qualified shower installers fulfill the Aqualisa Customer Care promise and ensure that our reputation for both quality and service is maintained at all times. 

Guarantee Terms & Conditions

For full Terms and Conditions please click here.

  • Please note that the Guarantee periods offered depend upon your product. Check below for the guarantee period that you can register for.
  • Proof of Purchase is required to make a claim under the guarantee even if you have registered your product, please retain for your records.
  • All shower heads, hoses, retro shelf, handset holders and accessories are covered for two years only regardless of shower.
  • We reserve the right to send parts only.
  • The product should be installed in accordance with the installation guide provided. Failure to do so may invalidate the guarantee
  • When access is required into a loft space, the route to, and the area needed for maintenance or installation must be boarded to ensure a safe working environment.
  • Aqualisa products are supplied with a manufacturers guarantee. If a defect attributable to faulty design, materials or workmanship should arise with the product during the guarantee, the unit will be repaired or replaced at our discretion, free of charge
  • Guarantee only applies to showers installed in the UK and Southern Ireland
  • Replacement parts will be covered for the duration of the original product guarantee.

What is not covered :

  • Reimbursements for replacement products and associated costs will not be made
  • Products purchased through private sellers on auction or second-hand websites
  • Scale damage
  • Accidental damage or breakage
  • Installer faults or any non-product related faults

Please note that any product used in a non-domestic application is covered by a one-year guarantee period only.

Should we be unable to carry out work on the Aqualisa shower and associated part due to the positioning being unsafe or inaccessible and not in line with our installation instructions, we may charge an abortive call out fee.  This will be equivalent to our current standard call out fee.

5 Year Guarantee
3 Year Guarantee
2 Year Guarantee
1 Year Guarantee

Register your Shower Guarantee

To discuss a shower guarantee issue please contact our Customer Care Team

01959 560 010

ROI: 01 864 3363

Monday to Friday 

8:30am - 17:00pm