Register your Guarantee

Register your Shower

Visit our dedicated page via our trusted partner Castelan to register your guarantee with us.

Why register your shower?

We pride ourselves on our excellent manufacturing standards and engineering innovation. Registering your shower ensures that you are covered and have access to our dedicated UK Customer Care team and specialist engineers. 

Increase Your Free Guarantee up to 5 years*
Simply by registering you can easily increase your FREE guarantee to 2,3 or even 5 years (dependent on product).

UK Customer Care

Based in Westerham, Kent our friendly team of shower experts are on hand to answer your queries.

Rapid Response

Your shower is just as important to us as it is to you and our commitment to rapid response means our team will assist quickly and professionally when you need them the most. 

Dedicated Support Engineers

Our team of experienced and qualified shower installers fulfill the Aqualisa Customer Care promise and ensure that our reputation for both quality and service is maintained at all times. 

Guarantee Terms & Conditions

Once you have registered your product, email us at attaching your proof of purchase and we will update our records

  • Proof of purchase is required to make a claim under the guarantee.
  • The product should be installed in accordance with the installation guide provided. Failure to do so may invalidate the guarantee.

What's covered under the AQUALISA Guarantee:

  • Aqualisa products are supplied with a manufacturer's guarantee. If a defect attributable to faulty design, materials or workmanship should arise with the product during the guarantee period, the unit will be repaired or replaced at our discretion, free of charge.
  • Guarantee only applies to showers installed in the UK and Southern Ireland.
  • Replacements parts will be covered for the duration of the original product guarantee.

What's not covered:

  • Reimbursements for replacement products and associated costs will not be made.
  • Products purchased through private sellers on auction or second hand websites.
  • Scale damage.
  • Accidental damage or breakage.
  • Installer faults or any non-product related faults.

Guarantee Periods

    • Aqualisa products are covered by a 1 year guarantee period. Please find the guarantee period below if you register your product:
    • Please note that all non-domestic applications and non-registered products are covered by a 1 year guarantee period only. 
5 Years Guarantee

Smart Showers

Quartz Blue Smart

Quartz Classic Smart

Quartz Touch Smart

Quartz Smart Retrofit Shelf

Optic Q Smart

Unity Q Smart

Visage Q Smart

Digital Showers

Quartz Digital

Axis Digital

Visage Digital

Viso Digital

Zuri Digital

Instinct Digital

Rise Digital

HiQu Digital

Infinia Digital

Ilux Digital

Q Digital

Q Edition Digital

Opto Digital

Mixer Showers









Aspire DL

Siren DL

Dream Concealed




Midas 100

Midas 200

Midas 300

Midas 110S/SC/BSM

Midas 220S/SC/BSM

Midas Plus/Mono

Dream DCV

Mian Range

Rise DCV



Options Accessories (Premier)

3 Years Guarantee

Mixer Showers




Aquavalve 700

Aquavalve 609

Axis Thermo

Quartz Thermo


Ultimate Pump

Power Showers


2 Years Guarantee

All Shower Heads, Kits and Accessories

Retrofit Shelf

Quartz Smart Retrofit (Shelf only)

Mixer Showers

Colt Concealed/Exposed

Opto Thermo

Electric Showers

Aquastyle Electric

Quartz Electric

Vitalise Range (Pre 2018)

Quartz Electric

Sassi Electric

Lumi Electric


Energy 100

Energy 200

Energy 300

Hydramax Range

Pumps, Taps and Spares

Techflow 'QT' Pumps

Axis Taps

ASV/QSV/Processor (Spare)

Tap Range

Mach Pumps

1 Year Guarantee

Any product used in non-domestic applications

Any unregistered products

Vitalise Range (Post 2018)

Spares purchased

Gainsborough E50/E75

To discuss a shower guarantee issue please

contact our customer care team.

Monday to Friday

8.30 - 17.00

01 864 3363 (ROI)