Based in Westerham, Kent our friendly team of shower experts are on hand to answer your queries.

Your shower is just as important to us as it is to you and our commitment to rapid response means our team will assist quickly and professionally when you need them the most. 

Our team of experienced and qualified shower installers fulfill the Aqualisa Customer Care promise and ensure that our reputation for both quality and service is maintained at all times. 

• Proof of purchase is required to make a claim under the guarantee.
• The product should be installed in accordance with the installation guide provided. Failure to do so may invalidate the guarantee.

WHAT'S COVERED UNDER THE AQUALISA GUARANTEE:

• Aqualisa products are supplied with a manufacturer's guarantee. If a defect attributable to faulty design, materials or workmanship should arise with the product during the guarantee period, the unit will be repaired or replaced at our discretion, free of charge.
• Guarantee only applies to showers installed in the UK and Southern Ireland.
• Replacements parts will be covered for the duration of the original product guarantee.

WHAT'S NOT COVERED:

• Reimbursements for replacement products and associated costs will not be made.
• Products purchased through private sellers on auction or second hand websites.
• Scale damage.
• Accidental damage or breakage.
• Installer faults or any non-product related faults.

GUARANTEE PERIODS

• Aqualisa products are covered by a 1 year guarantee period. Please find the guarantee period below if you register your product:
• Please note that all non-domestic applications and non-registered products are covered by a 1 year guarantee period only. 

To discuss a shower guarantee issue please

contact our customer care team.

Monday to Friday

8.30 - 17.00

01959560010
01 864 3363 (ROI)