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Search and filter our question database to fix common issues yourself.
Need a hand?
If you haven't found the answer you're looking for, our team is here to help. Whether you prefer live chat, sending us a message, or speaking to someone directly, we'll help you get the support you need.
Before you call, a few quick checks can help us resolve your enquiry more quickly and connect you with the right team first time.
Many common questions can be answered in just a few minutes, helping you get back up and running sooner
Use our warranty checker and keep your purchase or installation date handy. This helps us direct you to the most appropriate support team without delay.
If you haven't registered your product yet, it only takes a few minutes and helps us provide support more efficiently when you need it.
Having your product model number available allows us to identify your shower quickly and provide the right information and support.
If we need to attend your property, it's useful to know where the water and electrical supplies can be isolated. This can help speed up troubleshooting and ensure a smoother service experience.
Knowing where this unit is located can make diagnostics quicker and easier, helping our advisors guide you through troubleshooting more effectively.
Get help from one of our advisors in real time. We're here to answer questions, troubleshoot issues and guide you to the right solution.
Tell us a little about your enquiry and we'll get back to you by email with the support you need.
Our friendly UK-based support team is available during opening hours and ready to help.
Mixer showers combine hot and cold water feeds, blending the water with temperature precision thanks to in-built thermostatic valves
