FAQ

For gravity fed water systems you can add a pump to the system. This does not work for other water systems.

We would not advise to have two showers running at the same time from a water system tank as it can cause the hot and cold water tanks to run down very quickly.

The pumped processor unit will need to be changed to the standard processor unit. This is due to the pumped unit only being to withold a maximum of 1bar pressure and having the pump built into the unit. The standard processor unit is designed to take a minimum of 1bar pressure on high pressure water systems. Connecting a pumped processor unit to a high pressure water system will cause a fault with the unit and invalidate any warranty that is on the unit.

We advise to descale the shower head by soaking the component in warm water and white vinegar for approx. 20 minutes.

We would advise to check for any restrictions in the shower head or hose, by this we mean kinks or twists in the hose or lime scale blockages in the spray plate of the shower head, this can be cleaned by soaking the component in warm water and white vinegar for approx. 20 minutes. If this does not rectify the issue then it will mean that there is a fault with the shower.

If the leak is coming from a small hole behind the hose connection, this will mean that the Pressure Relief Device (PRD) has activated due to a blockage or restriction within the shower head. The PRD will need to be replaced and We would advise to check for any restrictions in the shower head or hose, by this we mean kinks or twists in the hose or lime scale blockages in the spray plate of the shower head, this can be cleaned by soaking the component in warm water and white vinegar for approx. 20 minutes.

You can contact Aqualisa via email on [email protected], live chat or by calling our office on 01959 560 010.

You will need to isolate the power and water to the shower, disconnect the data cable at the processor unit / Quartz™ smart valve and then disconnect the black push fit 90° elbow located directly above the shower, fitted to the shower’s down pipe. Remove the fixings that hold the shower to the wall and carefully lower the shower down from the ceiling. Pull the 10m data cable through into the bathroom. Once the cable is in the room with you, you can slide the old holder off the top of the rail and over the data cable, and reverse to fit the new holder. As this is a technical job we usually recommend an Aqualisa service engineer carries out this work.

If your shower struggles to produce water (especially hot water) and spits or splutters in use, the most common cause is an air lock. Air locks normally occur within the pipe-work of the hot supply and can develop over time or occur all of a sudden. You may find that the air lock only affects the shower and all your other appliances are fine - this would be because the shower should have its own dedicated supplies and the restriction has developed within this pipe-work. 

There is a simple procedure you can try, using the shower to clear the air from the pipe work:

• Remove the shower head from the end of the flexible hose or fixed arm,

• Start the shower on the coldest setting,

• Slowly turn the temperature dial towards hot,

• If at any point the shower begins to spit or splutter then stop turning the dial and wait for the air to clear before continuing towards the hot,

• You may have to repeat this process a few times to clear the air entirely but afterwards the hot and cold flow should be the same. 

The idea of this exercise is to use the working supply to create suction down the pipe-work which will then siphon the air out. 

If you find you have recurring air locks you may need to consult a plumber, or if the air will not clear and the flow continues to splutter then you may be experiencing cavitation, draw down or possibly an air leak.

Aqualisa fixed shower heads have a basic threaded connection and simply unscrew from the fixed arm. The same is true for most of the flexible head kits but some models have an ‘anti-twist’ connection to protect the shower hose from becoming kinked due to the head swivelling freely whilst it is connected to the hose.
 
Listed below are the various shower heads which have ‘anti-twist’ connections and instructions on how to disconnect them from the flexible hose.
 
Axis head-kit
 
If you look at the base of the handle on the shower head (just above where the hose connects) you will see there is a groove cut into the handset and inside this groove there is a horseshoe shaped clip. Remove the clip from the base of the handle by gently pulling each end apart and sliding the clip free from its seating. Once the clip has been removed, the hose connector will slide free from the handset and you can unscrew the fitting from the end of the hose.
 
Harmony head-kit
 
The Harmony shower head has a button at the base of the handle on the underside of the handset. To remove the flexible hose you must hold this button down and unscrew the handset from the hose connection.
 
Opto head-kit
 
If you look at the base of the handle on the shower head (just above where the hose connects), you will see a thin rectangular slot on the front and back of the handle which should be dark grey in colour. If you press down on the slot on the back of the handset - the hose connector will be released and should slide free from the handset, you can then unscrew the fitting from the end of the hose. 

Aqualisa products are very low maintenance and there is very little for you to do to keep them in good working order.

If you live in a hard water area, which is prone to scale and calcification, you may need to descale the shower head every few months (or as and when needed). We have found that an effective way to do this is to soak  the head in a mixture of water and white vinegar, then the flakes of scale should rinse away. To avoid rapid scale build up, we advise that after use you tilt the shower head at an angle, which will allow any excess water to drain away.

When cleaning an Aqualisa product, we advise that you use warm soapy water or non-abrasive bathroom cleaning products.

You can register your shower by clicking on this link.

To replace a digital pumped outlet with a standard outlet, you will need to isolate the water and the power to the shower and remove the pumped processor unit. You will then need to adjust the outlet pipework for it to be in the correct location to fit on to the outlet connection on the standard processor unit. Once the pipe work and cables have been connected, turn the power and water back on to the shower.

No, the remotes signal should not interefere with one another. 

The bigger the engine size the quicker the water heats up.

The Midas 110 has plastic control knobs and a standard shaped bar valve. It also has slightly lower flow rates to the Midas 220. The Midas 220 has metal control knobs, a different shaped bar valve and also has a different style head kit to the Midas 110.

The main differences between these two models is the visual design of the controls and the head kits. Also, the Quartz single outlet model has a boost feature whereas the Visage single outlet does not have a boost feature.

We would advise to check for an air lock within the pipe work to begin with as this can cause the pump to become noisy. A step by step guide to clear an air lock is available in the FAQs.

The water system that the property is on, size of the pipe work leading up to the shower connections and also if any other outlets are used within the property at the same time as the shower.

An air leak is where there is a leak somewhere on the supply to the shower and while it is in use the air is sucked in through this gap. If you think you are experiencing this, please contact your plumber.

Cavitation means that air bubbles are being created within the pipe-work and are being introduced to the shower which is affecting the flow. This is normally caused by the hot water temperature being set too high and we advise that it is set to no higher than 65ºC.

All parts and labour will be covered under Aqualisa Warranty.

Draw down occurs when there are restrictions in the shower's hot and cold supplies, such as scale. These restrictions can cause an amount of suction in the pipe-work when the shower is in use, which then sucks air down the open vent pipe. The open vent pipe is the pipe which rises from the top of the hot water cylinder and hangs over the cold water tank. There is a simple method of testing for draw-down, you simply run the shower and then hold a glass of water up to the end of the open vent pipe. If the water is sucked down the pipe then draw-down is occurring, in which case please contact your plumber.

We advise to allow 3-5 working days for delivery.

The guarantee period on a processor when purchased with a complete shower is 5yrs. If the processor unit is purchased on its own as a spare part then this will come with a 2yr guarantee.

Smart pumped showers will require a minimum of 0.1bar pressure. Smart standard (un-pumped) showers will require a minimum of 1bar pressure. Single outlet mixer showers will require 0.1bar pressure. Dual outlet mixer showers will require a minimum of 1bar pressure. Electric showers require a minimum of 1bar working pressure.

The majority of Aqualisa showers do not have a name or model written on them but if you have an Aqualisa electric shower, the model will be inscribed on the front cover or possibly on the Aqualisa badge.
 
Alternatively you can contact our Customer Care team by e-mail and attach some photographs of the product for us to identify. Otherwise please telephone 01959 560010 or 01 864 3363 (ROI) and speak to an agent.

Single outlet Thermostatic Mixer showers and Smart Pumped showers. Electric showers are not suitable as they require the cold mains inlet connection.

Check that the maximum temperature on the hot water supply is not above 65degrees. Can also reduce the maximum temperature on the processor unit by isolating the power to the shower, removing the lid on the processor unit and changing the maximum temperature control setting.

If it is a direct replacement then yes the pipes and connections will line up. Depending on which model shower is currently installed and which shower is replacing it, there may need to be a couple of new fixing holes drilled in to the tiles but this is only on a small number of models.

Product technical drawings are available to download directly from product pages. You can search our website for the product you are looking for either by the product name or code

This could be caused by a blockage within the shower head or hose. We would advise to check for any restrictions in the shower head or hose, by this we mean kinks or twists in the hose or lime scale blockages in the spray plate of the shower head, this can be cleaned by soaking the component in warm water and white vinegar for approx. 20 minutes. If you are on a gravity fed water system with a cold water tank, we would advise to check for an air lock. Further steps on how to clear your air lock can be found in these FAQs.

If a brand new shower, check that the on/off control knob is not fitted upside down. Check that the loom assembly is fitted correctly over the cartridge and that there are no signs of damage to the micro switch or the switches getting stuck down. If these are all ok then it will mean that the loom assembly will require replacing.