Terms and Conditions

Installer Club Terms and Conditions – Aqualisa Aquadrop Points

Last updated:- 10/06/2019

These terms and conditions govern the relationship between Aqualisa and installers ("installers", "members" or "you") who register to join and participate in our Installer Club. By registering and participating in the Installer Club, you agree to these terms and conditions. Aqualisa reserves the right to amend, modify, alter or otherwise update these terms and conditions or cancel the scheme at any time. You should check the website for the last updated version of the terms and conditions. You should review any changes carefully and by choosing to remain a member after Aqualisa has posted notifications of such modifications or updates, and after you have had provided an opportunity to review the revised terms and conditions, you agree to be bound by such revised terms and conditions.

This enhanced loyalty scheme which offers installers the opportunity to claim and redeem Aqualisa Aquadrop points replaces a previous installer scheme operated by Aqualisa. Members of our previous scheme will be contacted in relation to termination of that scheme and details of how any outstanding rewards will be converted. Only purchases made after registration under the new scheme will qualify.  

Eligibility to join Aqualisa's Installer Club

• To register, earn Aqualisa Aquadrop points and claim rewards, you must be a qualified installer acting in the course of business. You must be aged 18 or over and be a resident within the UK or Republic of Ireland.

• • By registering to join and participate in the Installer Club, you agree:-
  • that you are an individual installer who will set up an individual account;
  • to maintain and use only one Installer Club account at any time;
  • to be the only individual using your membership (i.e. not sharing your account or points with anyone);
  • that you have provided valid contact information;
  • that your name as shown on your Installer Club account matches your legal identification;
  • that you only have one email address for the account; and
  • that you have read and understand these terms and conditions.

• There is no fee to join Aqualisa's Installer Club, but all members must supply valid contact information and update such contact information as necessary. In the event communication with a member is necessary, Aqualisa will rely on the member's contact information on file for such communications. 

• Once your application has been submitted via our online portal, Aqualisa has the right at its sole discretion to accept or deny the application and to verify any of the information provided, including without limitation to request proof of age and residency before issuing or accepting your registration to the Aqualisa Installer Club. We will notify you as soon as possible if your application has not been successful.

•  Once successfully registered, you will receive notification by email and once you attain silver level membership you will be issued a membership card (which will be available after September 2019). Aqualisa reserves the right to deduct up to 500 Aqualisa Aquadrop points off the balance of points held in the event that the membership card is lost by members who hold silver level membership or above.

• An installer must fulfil the minimum number of installations per level (details of which are set out on our website) in order to maintain his/her club status in a 12 month period from registration date and for each subsequent 12 month period. If the relevant number of minimum installations are not reached in each 12 month period, membership will drop a level until the required number of installations have taken place.

Claiming Aqualisa Aquadrop Points

• Points are awarded for each purchase of qualifying products in the UK and ROI and/or the installer's participation in other limited-time promotions that offer bonus points (including but not limited to Quizzes, Surveys, Training). Those promotions are governed by these terms and conditions but may have additional terms and conditions specific to the individual promotion.

• A list of qualifying products can be found at the bottom of this document Products must be new and purchased from a reputable merchant and purchases from second hand suppliers and unauthorised partners do not qualify as part of the scheme. 

• You cannot claim points for qualifying products which are subsequently returned to store by you or the end customer hence the requirement to show proof of installation.

• Points are only valid on installations of full shower units. Parts and Accessories do not qualify. 

• Qualifying products and promotional activities/events may be added or deleted at the sole discretion of Aqualisa and Aqualisa has the right to allocate points to products and promotional events and to amend the number of points at any time.  

• The number of points available will depend on the installer's level of membership tier at the time of making the claim.

• Aqualisa Aquadrop Points will automatically expire 366 days from the date of proof of purchase of qualifying products, training date or the date of completion of the quiz, survey or similar submission if not redeemed prior to this date. An installer's point balance will be reduced accordingly.

• A valid claim submitted by an installer via the online portal should include bona fide evidence of proof of purchase by the installer or the end customer/proof of installation and end customer installation details. If proof of installation or proof of purchase is not available, please contact Aqualisa on installerclub@aqualisa.co.uk. 

• The installer is responsible for informing the end customer that his/her details will be passed to Aqualisa so that Aqualisa can fulfil its legal obligations under warranty and so that it can communicate directly with the end customer in relation to product recalls, new products etc. in accordance with its privacy policy.

• Claims for points must be submitted within 3 months of the date of purchase in order for the claim to be validated and points awarded. Points will appear on an installer’s account within 28 days of submission of a valid claim. 

Redeeming your points

• Installers will only be able to redeem their points via the online portal from 1^st September 2019. 

• At the time of launch, points are only redeemable via the Aqualisa website on selected products specified on the website. Aqualisa reserves the right to change the selected products at any time and hopes to be able to extend the scope of the scheme as it is rolled out so that installers can redeem points online at high street stores in the future.  

• Redemptions of points must be specific to the account holder. You cannot redeem points on purchases that you do not make and products that you do not install. Points may not be purchased or sold and are not transferable.

• Rewards may not be redeemed in conjunction with any other offer and no cash alternative or any other form of credit is available to installers. Points have no value until presented for redemption in accordance with these terms and conditions.

General

• Aqualisa reserves the right to correct or amend the balance in an account if it believes that an invoicing, accounting or technical error has occurred. Should you wish to contest an amendment, please contact the Installer Club team on installerclub@aqualisa.co.uk.

• Aqualisa reserves the right to audit and verify information provided by installers, including, without limitation, information to verify purchases and installations to ensure that installers are not abusing the scheme and these terms and conditions.

• You are responsible for all connection charges and Aqualisa cannot be held liable for connection charges or any communication failure or unavailability of the online portal.

• Aqualisa may withdraw or cancel your Installer Club membership and/or take other action it may deem appropriate if it reasonably suspects fraud, misconduct or unauthorised use of the Installer Club scheme or that you are in violation of these terms and conditions. 

• If you encounter any issues accessing or using the portal or have any questions about membership then please contact the Installer Club team on +44 (0)1959 560042 or at installerclub@aqualisa.co.uk.

• Installers may cancel their membership in the Installer Club by written notice (including by email) to installerclub@aqualisa.co.uk. If a membership account remains inactive for a period of 12 months or longer (i.e. you do not log on to your account and there is no activity on your account) then the points will be removed from your account and will no longer be available for redemption. The account will be closed and deactivated. 

• These terms and conditions are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or use of the Installer Club.

Qualifying Products