Register your Guarantee
WHY REGISTER YOUR SHOWER?
We pride ourselves on our excellent manufacturing standards and engineering innovation. Registering your shower ensures that you are covered and have access to our dedicated UK Customer Care team and specialist engineers.
Increase Your Free Guarantee up to 5 years*
Simply by registering you can easily increase your FREE guarantee to 2,3 or even 5 years (dependent on product).
UK CUSTOMER CARE
RAPID RESPONSE
DEDICATED SUPPORT ENGINEERS
Based in Westerham, Kent our friendly team of shower experts are on hand to answer your queries.
Your shower is just as important to us as it is to you and our commitment to rapid response means our team will assist quickly and professionally when you need them the most.
Our team of experienced and qualified shower installers fulfill the Aqualisa Customer Care promise and ensure that our reputation for both quality and service is maintained at all times.
GUARANTEE TERMS AND CONDITIONS
- Proof of purchase is required to make a claim under the guarantee.
- The product should be installed in accordance with the installation guide provided. Failure to do so may invalidate the guarantee.
WHAT'S COVERED UNDER THE AQUALISA GUARANTEE:
- Aqualisa products are supplied with a manufacturer's guarantee. If a defect attributable to faulty design, materials or workmanship should arise with the product during the guarantee period, the unit will be repaired or replaced at our discretion, free of charge.
- Guarantee only applies to showers installed in the UK and Southern Ireland.
- Replacements parts will be covered for the duration of the original product guarantee.
WHAT'S NOT COVERED:
- Reimbursements for replacement products and associated costs will not be made.
- Products purchased through private sellers on auction or second hand websites.
- Scale damage.
- Accidental damage or breakage.
- Installer faults or any non-product related faults.
GUARANTEE PERIODS
- Aqualisa products are covered by a 1 year guarantee period. Please find the guarantee period below if you register your product:
- Please note that all non-domestic applications and non-registered products are covered by a 1 year guarantee period only.
5 Years Guarantee
AQ75
AQ100
AQ150
Aspire DL
Axis Smart
Dream
Dream DCV
Dual
Futori
HiQu Smart
HiQuXT
iLux Smart
Infinia
Midas 100/110
Midas 200/220
Midas 300
Midas Plus
Midas Plus Mono
Q Smart
Q Edition Smart
Quartz Smart
Opto Smart
Rise
Rise DCV
Sierra
Siren SL
Visage Smart
Viso Smart
Zuri Smart
3 Years Guarantee
Aquamixa
Aquarian
Aquastream
Aquatique
Aquavalve 700
Aquavalve 609
Axis Thermo
Quartz Thermo
Rush
Ultimate Pump
2 Years Guarantee
All Shower Heads, Kits and Accessories
Aquastyle Electric
Axis Taps
Colt
Energy
Energy 100
Energy 200
Energy 300
Lumi Electric
Mach Pumps
Opto Thermo
Quartz Electric
Sassi Electric
1 Year Guarantee
Any product used in non-dmonestic applications
Any unregistered products
Vitalise S
Vitalise SL
Vitalise SLX
To discuss a shower guarantee issue please
contact our customer care team.
Monday to Friday
8.30 - 17.00
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